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Help Desk Ticketing System Solutions Reviews

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An online ticketing system streamlines how you communicate with your customers. Unlike email, it does not require the set up of multiple folder structures and color coded tags to prioritize and track relevant customer queries. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get all the context you need. A good helpdesk ticketing system also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload. Comparing and choosing the right help desk ticketing system for your organization is no easy task. We will provide you with a review of the key features of some popular help desk ticketing systems on the market to help you out.

Zoho
Award-winning Customer Support Software
Powerful Ticket Management, Tagging, Work Modes
Manage SLAs & Multi-Level Escalations
Automatically Organize Timeline Posts, Messages, @Mentions
A Truly Free Helpdesk Software for up to 3 users

Zendesk
Powerful Helpdesk with Quality Reports
Omnichannel Support Offers Built-in Information Sharing
Shared Team Inbox for Better Team Collaboration
Blend Google Analytics Data to Optimize Self-service

Freshdesk
Leader in Intuitive Helpdesk Ticket Systems
Configure SLAs for Agent Groups, Products, + Companies
Fully Functional Call Center on the Cloud
Facebook + Twitter Integrations, Provide Self-service Options

HappyFox
Well-Rounded Helpdesk with Excellent Support
Cloud-based Helpdesk - No Server Infrastructure Needed
SSL Enabled and Encrypted by 256-bit AES Algorithm
Support Customers in 35-plus Languages

JIRA Service Desk
Service Desk Software for Modern IT Teams
Integrates with Jira Software and other Atlassian tools
Let customers submit requests in an easy-to-use portal
Enhanced SLA management to ensure compliance

LiveAgent
All-In-One Helpdesk Software and Live Chat
Organize All Company Communications By Priority
Integrated Call Center Platform for Enhanced Support
What You See is What You Get Form Editing

Wix Answers
Cloud-hosted Help Desk Platform for Businesses of all Sizes
Ticket Management Options for Multiple Communication Channels
Built-in Call Center System
Let Users Set up Self-service Support Options

Nextiva
Multi-channel Helpdesk Ticketing & Support Software
Automated Smart Routing & Case Prioritization
Automatically Link Tickets & Cases to Accounts
SLA Management, Multiple SLA Policies, SLA Reminders

Salesforce desk
Helpdesk with Salesforce Integration
Discussion Boards, Let Agents Moderate and Respond to Posts
Create a Mobile-optimized Support Center
Respond to Customers Simultaneously w/ Bulk Mailing

Kayako
Beautiful Helpdesk with Intuitive Controls
Unify Email, Social, and Live Chat Conversations Together
Zapier Integration Offers Users Hundreds of Apps
Build Automated, Multi-step Workflows Across Multiple Apps